> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thinnest.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Premium Concierge Service

> Luxury hotel concierge with voiceprint verification, emotion-aware responses, real-time translation, cross-call memory, pronunciation dictionary, and holiday-aware scheduling.

# Premium Concierge Service

A luxury hotel concierge voice agent that delivers personalized, multilingual guest experiences. Uses **voiceprint biometrics** to recognize returning VIP guests, **emotion-aware TTS** to adapt tone based on caller mood, **real-time translation** for international travelers, **conversational memory** to remember preferences across stays, and a **pronunciation dictionary** for proper names and locations.

## Voice Features Used

| Feature                                                          | Purpose                                             |
| ---------------------------------------------------------------- | --------------------------------------------------- |
| [Voice Biometrics](/docs/voice/tools/voice-biometrics)           | Recognize returning VIP guests by voiceprint        |
| [Emotion-Aware TTS](/docs/voice/tools/emotion-tts)               | Adapt tone and warmth based on caller mood          |
| [Real-Time Translation](/docs/voice/tools/real-time-translation) | Support international guests in their language      |
| [Conversational Memory](/docs/voice/tools/call-features)         | Remember guest preferences across calls             |
| [Pronunciation Dictionary](/docs/voice/tools/call-features)      | Correctly pronounce guest names and locations       |
| [Holiday Calendar](/docs/voice/tools/call-features)              | Adjust availability for holidays and special events |
| [Post-Call Follow-Up](/docs/voice/tools/post-call-follow-up)     | Email confirmation of reservations and requests     |
| [Call Recording](/docs/voice/tools/call-recording)               | Record calls for quality assurance                  |

## How It Works

```
Caller: "Hello, I'd like to book a spa appointment."
-> Voiceprint match: recognized as returning guest
Agent: "Welcome back, Mrs. Nakamura! I see you enjoyed the hot stone massage last visit. Shall I book the same?"
-> Emotion detection: caller sounds stressed
-> Agent adjusts tone to calm and reassuring
Caller: (speaks in Japanese)
-> Real-time translation activates
Agent: (responds in Japanese) "Of course, I've booked your massage for 3 PM tomorrow. I'll also reserve your favorite table at the rooftop restaurant."
-> Post-call email with confirmation details
```

## Configuration

```json theme={null}
{
  "voiceBiometricsEnabled": true,
  "voiceBiometricsProvider": "internal",
  "voiceBiometricsEnrollPhrase": "My name is my key",
  "voiceBiometricsConfidenceThreshold": 0.75,
  "emotionEnabled": true,
  "emotionModel": "prosody-v1",
  "emotionResponseMapping": {
    "stressed": "calm_reassuring",
    "happy": "warm_enthusiastic",
    "neutral": "professional_friendly"
  },
  "multilingualEnabled": true,
  "multilingualLanguages": ["en", "ja", "fr", "es", "zh", "ar"],
  "multilingualAutoDetect": true,
  "conversationalMemoryEnabled": true,
  "memoryMaxPreviousCalls": 20,
  "pronunciationDictEnabled": true,
  "pronunciationDictionary": {
    "Nakamura": "nah-kah-moo-rah",
    "concierge": "kon-see-airzh"
  },
  "holidayCalendarEnabled": true,
  "holidayCalendarRegion": "US",
  "backchannelingEnabled": true,
  "silenceFillersEnabled": true
}
```

## Example — Create Agent

```bash theme={null}
curl -X POST https://api.thinnest.ai/v1/agents \
  -H "Authorization: Bearer $THINNESTAI_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "name": "Premium Concierge Service",
    "model": "gpt-4o",
    "instructions": "You are a luxury hotel concierge. Recognize returning guests, remember their preferences, and deliver personalized service. Adapt your tone to the callers mood. Support multiple languages seamlessly.",
    "voiceEnabled": true,
    "transcriber": { "provider": "deepgram", "model": "nova-2-conversationalai" },
    "voice": { "provider": "deepgram", "voiceId": "aura-2-thalia-en" },
    "voiceBiometricsEnabled": true,
    "voiceBiometricsProvider": "internal",
    "voiceBiometricsConfidenceThreshold": 0.75,
    "emotionEnabled": true,
    "multilingualEnabled": true,
    "multilingualAutoDetect": true,
    "conversationalMemoryEnabled": true,
    "memoryMaxPreviousCalls": 20,
    "pronunciationDictEnabled": true,
    "holidayCalendarEnabled": true,
    "backchannelingEnabled": true,
    "silenceFillersEnabled": true,
    "postCallFollowUpEnabled": true,
    "postCallFollowUpType": "email",
    "recordingEnabled": true
  }'
```