> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thinnest.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction

> One agent, answering on your website, WhatsApp and Telegram — from your own material.

ThinnestAI puts an AI agent in front of your customers on the channels they
already use, answering from material you give it, and handing your team a name
and a reason to call when the conversation is worth following up.

## What it actually does

<CardGroup cols={2}>
  <Card title="Answers from your material" icon="book-open" href="/agent/knowledge">
    Pages, whole sites, sitemaps, pasted text and files. When it cannot find an
    answer it says so rather than inventing one.
  </Card>

  <Card title="Works on three channels" icon="comments" href="/channels/overview">
    Website widget, WhatsApp and Telegram — one agent, one set of instructions,
    one knowledge base.
  </Card>

  <Card title="Remembers the customer" icon="user-check" href="/install/signed-in-customers">
    Somebody who asked on your site and then messages on WhatsApp is one
    customer, with one history.
  </Card>

  <Card title="Leaves you a lead" icon="address-card" href="/agent/leads">
    Not just a deflected ticket: a name, a number, and a one-line note on what
    they wanted.
  </Card>

  <Card title="Calls your own systems" icon="plug" href="/agent/custom-api">
    Order status, stock, bookings — with the rules that keep a public chat from
    reaching too far.
  </Card>

  <Card title="Meta's rules, explained" icon="whatsapp" href="/meta/overview">
    Windows, categories, template review, quality ratings and tiers. Read once,
    save a rejected template.
  </Card>
</CardGroup>

## The part worth reading twice

Most support bots answer a question and the visitor leaves. This one answers the
question **and** the business ends up with somebody to call back.

And it does not go quiet on you. If a model provider fails mid-conversation the
agent falls back to another one rather than going silent, because a customer
staring at a dead chat window is worse than a slightly slower reply.

## Languages

37 languages, including **all 22 languages of the Eighth Schedule** — Assamese,
Bodo, Dogri, Konkani, Maithili, Manipuri, Santali and the rest — each written in
its own script in the picker.

Your knowledge stays in one language. The agent translates as it answers, so
there is no separate knowledge base to maintain per language.

## Where to start

<CardGroup cols={2}>
  <Card title="Quickstart" icon="rocket" href="/quickstart">
    An agent answering on your website in about ten minutes.
  </Card>

  <Card title="How the pieces fit" icon="diagram-project" href="/concepts">
    Workspace, agent, channel, contact — worth five minutes before you build.
  </Card>
</CardGroup>

<Note>
  Some things this platform is often asked for are **not** built: there is no
  OCR for scanned documents, no catalogue browsing and no billing. Where a limit
  exists, these pages say so on the page rather than in a footnote.

  Your agent **does** answer phone calls now — see [Voice](/channels/voice).
</Note>