> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thinnest.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Late September 2026

> What changed in ThinnestAI from September 25 to 30, 2026.

These are earlier changes. The newest are on [What's New](/whats-new), and the
days just after this are on [Early October](/whats-new/early-october).

<Update label="Sep 30, 2026" description="Products in the chat, email notifications, a Pro plan" tags={["New", "Improved"]}>
  **New**

  * **Show your products in the WhatsApp chat.** The agent can send a product from
    your own catalogue, a few of them, or none. You link the catalogue in Meta's
    Commerce Manager first.
    [Products](/whatsapp/products)
  * **Be told by email, from your own Resend account, about what you choose.**
    [Notifications](/workspace/notifications#receive-notifications-to-email)
  * **A Pro plan.** It sits between pay-as-you-go and Scale, with a monthly usage
    credit that expires, Studio voices and cloned voices.
    [Voice](/channels/voice#voice)

  **Improved**

  * **Saved replies are added and edited from the inbox,** and the composer's
    format, emoji and link buttons work. [Saved replies](/workspace/inbox#saved-replies)
</Update>

<Update label="Sep 29, 2026" description="Studio voices and Voice Clone" tags={["New", "Improved"]}>
  **New**

  * **A third voice tier, Studio.** Your own cloned voices plus a large library of
    more, with one voice free to preview on every plan. Studio also works through
    the API. [Voice](/channels/voice#voice)
  * **Voice Clone has its own page.** Record a sample, with consent, and your
    agent speaks in it.
    [Voice clone](/channels/voice-clone)
  * **Add a contact by hand.** [Contacts](/agent/leads#contacts)

  **Improved**

  * **Your business name and the blue badge are explained as the two separate
    approvals they are.**
    [Your name, and the badge](/channels/whatsapp#your-name-and-the-badge-are-two-different-approvals)
</Update>

<Update label="Sep 28, 2026" description="Send a template when the 24-hour window has closed" tags={["New"]}>
  **New**

  * **Send a template from a conversation whose window has closed.** A **Send a
    template** button replaces the reply box, and you fill in every blank yourself,
    so nobody is greeted with a template's example values.
    [Whether you can reply freely](/workspace/inbox#whether-you-can-reply-freely)
</Update>

<Update label="Sep 27, 2026" description="See the 24-hour window on the conversation" tags={["New", "Improved"]}>
  **New**

  * **The 24-hour window is shown above the reply box.** A line counts down what is
    left, turns amber in the last hour, and is replaced by a note when the window
    runs out. A customer who has never written has no window, and the thread says
    so. [Whether you can reply freely](/workspace/inbox#whether-you-can-reply-freely)

  **Improved**

  * **A person you imported is one contact when they message,** not two.
    [Contacts](/agent/leads#contacts)
</Update>

<Update label="Sep 26, 2026" description="Consent, delivery and who bills you" tags={["New", "Improved"]}>
  **New**

  * **Record consent for people already in Contacts** with a bulk button, as well
    as at import, in the conversation and through the API.
    [Consent](/agent/leads#consent)

  **Improved**

  * **A message that was not delivered says so,** with WhatsApp's own reason, and
    is not charged for. [When a message isn't delivered](/whatsapp/not-delivered)
  * **Edit your WhatsApp business profile on Connect WhatsApp:** picture, tagline,
    description, address and category.
    [Connecting](/channels/whatsapp)
</Update>

<Update label="Sep 25, 2026" description="Leads and Contacts split, a clearer fee, campaigns on a low balance" tags={["New", "Improved"]}>
  **New**

  * **Leads and Contacts are two pages,** split by who did the reaching.
    [Contacts](/agent/leads#contacts)
  * **A number tells you when Meta has stopped it,** and why. Most often it is a
    failed payment method on the Meta account.
    [When WhatsApp stops the number sending](/channels/whatsapp#when-whatsapp-stops-the-number-sending)

  **Improved**

  * **The fee is named: a 10% ThinnestAI platform fee** on every message sent on
    your own WhatsApp account, shown beside Meta's own charge.
    [What gets charged](/meta/windows-and-pricing#who-bills-you-and-for-what)
  * **A voice campaign on a low balance stops redialling first,** and the last of
    your balance goes to people it has never tried.
    [When your balance runs low](/channels/voice-campaigns#when-your-balance-runs-low)
</Update>


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