> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thinnest.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Clients

> Create a workspace for each client, see each client's plan and balance, and fund them by hand if you bill them yourself.

Every client you resell to gets a workspace of its own. It is a full
workspace — agents, channels, contacts, inbox, campaigns, usage — with its own
login and its own people. You manage the list from **White label → Clients**.

## Adding a client

Two ways:

* **Create it yourself.** Under **New client**, give the workspace a name and,
  optionally, the email addresses of the people who should have access. They
  are invited by email, from your sender and in your brand. The workspace
  starts with a first agent ready to set up.
* **Let them sign up.** On your main domain you can switch sign-up on (see
  [Brand and domains](/white-label/brand-and-domains)). Anyone who signs up
  there becomes one of your clients.

<Note>
  You are an admin of every client workspace. Open it from the Clients list to
  set things up for them, and use its own **Members** page to invite or remove
  their people.
</Note>

## Each client's plan and call lines

Each client has **its own plan**, just as you have yours with us: it starts on
the free trial you set (see [Prices](/white-label/prices)), then moves to
pay-as-you-go or subscribes to Pro or Scale. Its concurrent call lines are its
plan's own — a busy client never takes lines from another. The Clients list
shows each client's plan.

## Each client's money

Each row shows the client's **balance**, and what it has been charged this
month for usage alongside what that usage **cost you** — the difference is
yours.

* **Add credit** puts money in a client's balance by hand. Use it if you bill a
  client some other way (an invoice, a bank transfer) instead of through your
  Razorpay. Nothing is charged to you when you add credit; you are charged our
  price as the client uses it.
* A client can also add money itself, from its Billing page, once you have
  connected Razorpay. See [Your prices](/white-label/prices).

## When your balance runs out

Everything your clients use is charged to **your** balance at our prices. When
your available balance reaches zero, **your clients' calls, campaigns and new
phone numbers stop** — whatever is in their own balances — and their Billing
page tells them service is paused. Agent replies keep answering, as they do on
every plan.

You are warned before it happens: a notice when your balance runs low, and
another when it is empty. Money set aside for phone numbers renewing in the
next few days does not count as available.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.