> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thinnest.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Analytics

> Whether the agent did its job — every figure a count you could verify yourself.

Analytics answers one question: **did the agent do its job**. It is deliberately
separate from usage, which is what you owe us. Mixing the two is how a product
starts feeling like a meter.

Nothing here is a forecast, a score, or an invented composite index. Every figure
is a count you could arrive at yourself by reading your own inbox.

## The four numbers

|                     |                                              |
| ------------------- | -------------------------------------------- |
| **Conversations**   | The denominator for everything else          |
| **Leads captured**  | The outcome the product is sold on           |
| **Needed a person** | Where the agent ran out of road              |
| **Found an answer** | How often a knowledge search found something |

"Needed a person" is not a failure metric. A business with nobody watching turns
escalation off entirely — it is the number that tells you whether the setup is
working.

## Over time

Conversations and leads per day, drawn as two charts rather than one.

They are deliberately not plotted together. Leads are a small fraction of
conversations — 200 conversations and 9 leads is doing well — so on a shared
axis the line that matters most would sit flat against zero.

## When people write

Conversations by hour of day, in UTC. The question behind it is operational
rather than analytical: when should somebody be near the inbox. An escalation at
09:00 gets answered; the same one at 23:00 is a customer who waited overnight.

## Questions it could not answer

**The most useful page in the product.** These are questions the agent searched
your material for and found nothing on, so it had to say it did not know.

Each row is a page you could write, or a paragraph you could paste into
[Knowledge](/agent/knowledge). Work this list and the "found an answer" number
climbs on its own.

## What people ask most

Grouped by exact wording, so the same question asked two ways appears twice.
Frequently a surprise to whoever wrote the website.