Examples & Use Cases

Learn how to build real-world voice agents by following these complete, step-by-step tutorials. Each example includes a full system prompt, tool configuration, knowledge setup, and testing tips.

Quick Start: Every example in this section can be set up and running in under 10 minutes. Just follow the steps, paste the system prompt, assign the tools, and test with a phone call.

Available Examples

Customer Support Agent

Build an inbound voice agent that handles product questions, troubleshooting, and returns. Includes FAQ knowledge base integration and automatic ticket logging.

Best for: SaaS companies, e-commerce, product support teams

Appointment Booking Agent

Create a voice agent that checks calendar availability, books appointments, and sends confirmations via SMS and email.

Best for: Medical clinics, salons, consulting firms, service businesses

Lead Qualification Agent

Deploy an agent that qualifies inbound and outbound leads using the BANT framework, scores them, and routes hot leads to your sales team.

Best for: B2B SaaS, real estate, insurance, financial services

Order Management Agent

Handle order status inquiries, modifications, and return requests over the phone with identity verification and real-time order lookup.

Best for: E-commerce, retail, subscription businesses

Survey & Feedback Agent

Conduct outbound phone surveys, collect NPS scores, and record structured feedback at scale using campaigns.

Best for: Post-purchase feedback, market research, customer success teams

Real Estate Agent

Build a property inquiry agent that matches caller preferences to listings, schedules showings, and warm-transfers serious buyers to human agents.

Best for: Real estate agencies, property management companies, brokerages

How Each Example Is Structured

Every tutorial follows the same format so you can get up and running fast:

1. What you'll build — A quick overview of the use case and what the finished agent does.
2. Setup steps — Model selection, tool assignment, and knowledge configuration.
3. Full system prompt — A complete, copy-paste-ready prompt optimized for voice conversations.
4. Testing checklist — Specific scenarios to test before going live.
5. Tips for improvement — Ideas for taking your agent to the next level.

Before You Start

Make sure you have:

• A thinnestAI account (sign up here)
• At least one phone number assigned to your account
• API keys configured for your chosen LLM provider (OpenAI or Anthropic)

# You'll need these configured in your thinnestAI dashboard:
OPENAI_API_KEY=sk-...        # For GPT-4o examples
ANTHROPIC_API_KEY=sk-ant-... # For Claude examples

Need Help?

If you run into issues while following any example, check the Troubleshooting Guide or reach out to our support team at support@thinnest.ai.