Tools

Your assistant sees these tools with full descriptions and argument lists; this page is the map. Tools marked † need your approval — see Safety. Which tools appear depends on the key: a Read-only key sees only the tools that look; a Build key sees everything except sending, calling and the WhatsApp tools that reach a person (marked ‡ below); a Full access key sees all of them. Ids are prefixed by what they are: ag_ agent, act_ action, conv_ conversation, cust_ contact, doc_ document, wh_ webhook; calls are out_ (placed) or sch_ (queued). Lists are newest first and take limit (up to 100) and cursor.

Agents

Tool	What it does
`list_agents`	Your agents, with every setting
`get_agent`	One agent’s settings
`create_agent`	A new agent — only a name is required
`update_agent`	Change instructions, greeting, model, language, voice, widget, the details it collects
`test_chat`	Talk to the agent as a customer and read its reply and the tools it used — nobody is contacted. See Test chat
`delete_agent` †	Delete an agent and everything under it

Connecting the agent to WhatsApp, a phone number or your website is still done in the console.

Knowledge

Tool	What it does
`list_knowledge`	Documents the agent answers from, with their status
`add_knowledge`	Teach it from a web page or pasted text
`delete_knowledge` †	Remove a document

Knowledge is stored with us. For data that must stay in your database, use an action instead — see Keep your data in your database.

Actions — your own API

Tool	What it does
`list_actions`	The API calls this agent can make, and which are on
`create_action`	Let the agent call one of your HTTPS endpoints. Created off
`test_action` †	Call it once, for real, exactly as the agent would
`update_action` †	Change its address, arguments or headers
`enable_action` †	Switch it on — from then on anybody talking to the agent can trigger it — or off
`delete_action` †	Remove it and its saved credential

Contacts

Tool	What it does
`list_contacts`	Filter by `tag`, `externalId` or `phone`
`get_contact`	One contact, with consent
`upsert_contact`	Create, or update the contact on that number
`update_contact`	Change a contact by id
`delete_contact` †	Erase a contact and their conversations and calls

Conversations

Tool	What it does
`list_conversations`	Every channel; filter by `channel`, `status` (e.g. escalated) and `since`
`list_messages`	A conversation’s messages, without internal team notes
`reply_to_conversation` † ‡	Send one WhatsApp message into a conversation
`set_conversation_status`	Resolve, hand back to the agent, or take over
`assign_conversation`	Make it a teammate’s job, by email — they are notified
`list_members`	Your teammates, to assign to

Tool	What it does
`list_templates`	Your templates, and what a send needs: how many values, button values, whether a header picture is required
`list_sequences`	Your sequences and their ids
`send_whatsapp_template` † ‡	Send an approved template to one person
`send_code` † ‡	Send a one-time code
`record_event` † ‡	Report that something happened (e.g. `order.shipped`) — can start or stop sequences
`enrol_in_sequence` † ‡	Start a sequence for one contact

Calls

Tool	What it does
`place_call` † ‡	Have an agent ring one person, now or later
`place_calls_batch` † ‡	Queue up to 200 calls
`list_calls`	Filter by agent, status, reference, dates
`get_call`	Summary, extracted details, full transcript, recording link
`cancel_call` † ‡	Cancel a queued call, or hang up a live one
`list_models`, `list_voices`, `list_phone_numbers`	What an agent can be set up with

Webhooks

Tool	What it does
`list_webhooks`	Where events go, and whether delivery is healthy
`create_webhook` †	Send an agent’s events to your endpoint. The signing secret is shown once
`update_webhook` †	Change the address or events, or switch it back on
`delete_webhook` †	Stop sending
`test_webhook`	Send a sample event and say whether it arrived
`list_webhook_deliveries`	The last 50 deliveries — what your endpoint answered, and why one failed

Campaigns

Tool	What it does
`list_campaigns`	Broadcasts and calling campaigns with their results — sent, delivered, read, replied, failed
`get_campaign`	One campaign’s results
`pause_campaign`	Stop a sending campaign from sending more
`resume_campaign` † ‡	Start a paused campaign sending again
`cancel_campaign` †	Stop a campaign for good

Campaigns are created and started in the console.

Usage and analytics

Tool	What it does
`get_usage`	Plan, replies this month against your allowance, balance, replies per day
`get_agent_analytics`	One agent’s conversations, leads, escalations, questions it could not answer, and top questions
`get_call_summary`	Call totals — answered, missed, minutes, cost — and a series
`get_whatsapp_summary`	WhatsApp sent, delivered, read, failed and received, and what they cost by category, for recent days or a date range

The same numbers the console shows. All four work with a Read-only key. See Usage and analytics.

Guides

read_guide gives your assistant two built-in how-tos: own-database and dashboards. Ask it to read the relevant one before building an integration.

Prompts

Ready-made commands your client lists — in Claude Code, type / to see them. Each is a worked plan with the points where you approve written in.

Prompt	What it does
`build_agent`	Create an agent for your business, teach it from your website, and test it
`connect_my_database`	Let an agent look things up in your own database through your API
`weekly_report`	Usage, calls, WhatsApp and each agent’s results for the last 7 days, with what to fix
`fix_unanswered_questions`	Find what customers asked that the agent could not answer, and draft knowledge for it
`triage_inbox`	Summarise conversations waiting for a person and propose what to do with each

A Read-only key is offered only weekly_report.

MCP server

Build with it

Agents

Knowledge

Actions — your own API

Contacts

Conversations

WhatsApp

Calls

Webhooks

Campaigns

Usage and analytics

Guides

Prompts

​Agents

​Knowledge

​Actions — your own API

​Contacts

​Conversations

​WhatsApp

​Calls

​Webhooks

​Campaigns

​Usage and analytics

​Guides

​Prompts

Agents

Knowledge

Actions — your own API

Contacts

Conversations

WhatsApp

Calls

Webhooks

Campaigns

Usage and analytics

Guides

Prompts