What it actually does
Answers from your material
Pages, whole sites, sitemaps, pasted text and files. When it cannot find an
answer it says so rather than inventing one.
Works on three channels
Website widget, WhatsApp and Telegram — one agent, one set of instructions,
one knowledge base.
Remembers the customer
Somebody who asked on your site and then messages on WhatsApp is one
customer, with one history.
Leaves you a lead
Not just a deflected ticket: a name, a number, and a one-line note on what
they wanted.
Calls your own systems
Order status, stock, bookings — with the rules that keep a public chat from
reaching too far.
Meta's rules, explained
Windows, categories, template review, quality ratings and tiers. Read once,
save a rejected template.
The part worth reading twice
Most support bots answer a question and the visitor leaves. This one answers the question and the business ends up with somebody to call back. And it does not go quiet on you. If a model provider fails mid-conversation the agent falls back to another one rather than going silent, because a customer staring at a dead chat window is worse than a slightly slower reply.Languages
37 languages, including all 22 languages of the Eighth Schedule — Assamese, Bodo, Dogri, Konkani, Maithili, Manipuri, Santali and the rest — each written in its own script in the picker. Your knowledge stays in one language. The agent translates as it answers, so there is no separate knowledge base to maintain per language.Where to start
Quickstart
An agent answering on your website in about ten minutes.
How the pieces fit
Workspace, agent, channel, contact — worth five minutes before you build.
Some things this platform is often asked for are not built: there is no
OCR for scanned documents, no catalogue browsing and no billing. Where a limit
exists, these pages say so on the page rather than in a footnote.Your agent does answer phone calls now — see Voice.