Gmail Integration

Give your agents the ability to read, search, send, and manage emails through Gmail. Build agents that handle email triage, send follow-ups, draft responses, and automate email workflows.

Connecting Gmail

Step 1: Start the OAuth Flow

Navigate to Agents and select your agent.
Go to the Tools section and click Add Tool.
Select Gmail.
Click Connect Google Account.

Step 2: Authorize Access

Sign in with the Gmail account you want the agent to use.
Review the permissions:
- Read your email — search and read messages
- Send email on your behalf — compose and send messages
- Manage labels — organize emails
- Manage drafts — create and edit drafts
Click Allow.

Step 3: Configure the Tool

Setting	Description
Allowed Actions	Select which email actions the agent can perform
Send Restrictions	Optionally restrict which domains the agent can email
Signature	Default email signature to append to outgoing messages

Available Actions

Action	Description
Read Email	Open and read the content of a specific email
Search Emails	Search the inbox using Gmail search syntax (from, subject, date, labels)
Send Email	Compose and send a new email with subject, body, recipients, and attachments
Reply to Email	Send a reply to an existing email thread
Create Draft	Save an email as a draft for review before sending
Manage Labels	Add or remove labels on emails
List Emails	Retrieve recent emails from inbox, sent, or specific labels

Email Automation Use Cases

Inbox Triage

Have an agent monitor and categorize incoming emails:

Agent instructions:
"Check the inbox for new emails. Categorize each one as:
- Urgent: customer complaints, payment issues
- Sales: inquiries, demo requests
- Support: bug reports, feature requests
- Newsletter: marketing emails, subscriptions

Apply the appropriate Gmail label and summarize the inbox for me."

Auto-Responder

Set up automatic responses for common inquiries:

Agent instructions:
"When you find emails asking about pricing:
1. Search for the latest pricing info in the knowledge base
2. Draft a personalized reply with relevant pricing details
3. Save as draft for review

When you find emails requesting a demo:
1. Reply with our demo booking link: https://cal.com/acme/demo
2. Include a brief overview of the product"

Follow-Up Sequences

Automate follow-up emails after key events:

Agent instructions:
"After a meeting is completed on Google Calendar:
1. Find the attendee's email from the calendar event
2. Send a follow-up email thanking them for their time
3. Include any action items discussed
4. Attach relevant documents if mentioned"

Example: Email Assistant Agent

Build an agent that manages your email workflow.

Agent Setup

Field	Value
Name	Email Assistant
Model	GPT-4o
Tools	Gmail

Agent Instructions

You are an email assistant. You help manage the inbox and compose emails.

CAPABILITIES:
- Search and read emails
- Summarize email threads
- Draft replies and new emails
- Organize emails with labels

RULES:
- Never send an email without explicit confirmation from the user
- Always show the draft before sending
- When replying, maintain a professional tone
- Include the original message context in replies
- If an email requires urgent attention, flag it immediately

WORKFLOW FOR COMPOSING:
1. Ask who the email is for and what it should say
2. Draft the email and show it to the user
3. Make any requested changes
4. Only send when the user says "send it" or "looks good"

Sample Conversation

User:   "Check my inbox for any emails from investors this week."

Agent:  [Searches Gmail: from:(*@sequoia.com OR *@a16z.com) after:2026/03/01]
        "You have 2 emails from investors this week:

         1. Sarah Chen (Sequoia) - 'Follow up: Series B Discussion'
            Received: March 3 — Asking to schedule a call this week

         2. Mike Ross (a16z) - 'Due Diligence Documents'
            Received: March 4 — Requesting your latest financials

         Would you like me to read either of these in full or draft
         a reply?"

User:   "Draft a reply to Sarah. I'm free Thursday at 2 PM."

Agent:  "Here's the draft reply:

         To: sarah.chen@sequoia.com
         Subject: Re: Follow up: Series B Discussion

         Hi Sarah,

         Thanks for following up! I'd love to continue our conversation.
         I'm available Thursday at 2:00 PM — would that work for you?

         Happy to jump on a Zoom call or meet in person, whichever
         you prefer.

         Best,
         [Your name]

         Shall I send this or would you like any changes?"

User:   "Looks good, send it."

Agent:  [Sends the reply]
        "Sent! The reply has been delivered to Sarah. I'll keep an eye
         out for her response."

Gmail Search Syntax

Your agent can use Gmail’s powerful search syntax:

Search	Example	Description
From	`from:sarah@company.com`	Emails from a specific sender
Subject	`subject:invoice`	Emails with a keyword in the subject
Date range	`after:2026/03/01 before:2026/03/07`	Emails within a date range
Has attachment	`has:attachment`	Emails with attachments
Label	`label:important`	Emails with a specific label
Unread	`is:unread`	Unread emails only
Combined	`from:client.com is:unread has:attachment`	Multiple conditions

The agent understands natural language and converts it to the right search query automatically.

Combining with Other Tools

Gmail works great alongside other tools:

Combination	Use Case
Gmail + Google Calendar	Send calendar invites after booking appointments
Gmail + Google Sheets	Log email data into a tracking spreadsheet
Gmail + SMS	Send an SMS notification when an urgent email arrives
Gmail + Knowledge Base	Draft responses using information from your docs
Gmail + CRM Webhook	Update your CRM when replying to leads

Security Considerations

OAuth tokens are encrypted and stored securely. thinnestAI never has access to your Google password.
Revoke access at any time from your Google Account Security page.
Send restrictions — Limit which domains the agent can email to prevent accidental sends.
Draft mode — Configure the agent to always save as draft instead of sending directly, giving you a review step.

Troubleshooting

Issue	Solution
”Not authorized” error	Re-connect your Google account. OAuth tokens expire after extended periods.
Can’t send emails	Ensure “Send Email” is in the agent’s Allowed Actions. Check send restrictions if configured.
Search returns no results	Verify the search query. Try broadening the date range or simplifying terms.
Emails going to spam	If recipients report your agent’s emails as spam, verify your sending domain’s SPF/DKIM records.

Next Steps

Google Calendar — Pair email with scheduling for complete workflow automation.
Google Sheets — Log email data into spreadsheets.
SMS — Add text messaging to your communication toolkit.

Introduction

Getting Started

Voice Agents

Agent Capabilities

Channels

Quality & Oversight

Platform

Gmail

Gmail Integration

Connecting Gmail

Step 1: Start the OAuth Flow

Step 2: Authorize Access

Step 3: Configure the Tool

Available Actions

Email Automation Use Cases

Inbox Triage

Auto-Responder

Follow-Up Sequences

Example: Email Assistant Agent

Agent Setup

Agent Instructions

Sample Conversation

Gmail Search Syntax

Combining with Other Tools

Security Considerations

Troubleshooting

Next Steps

​Gmail Integration

​Connecting Gmail

​Step 1: Start the OAuth Flow

​Step 2: Authorize Access

​Step 3: Configure the Tool

​Available Actions

​Email Automation Use Cases

​Inbox Triage

​Auto-Responder

​Follow-Up Sequences

​Example: Email Assistant Agent

​Agent Setup

​Agent Instructions

​Sample Conversation

​Gmail Search Syntax

​Combining with Other Tools

​Security Considerations

​Troubleshooting

​Next Steps

Gmail Integration

Connecting Gmail

Step 1: Start the OAuth Flow

Step 2: Authorize Access

Step 3: Configure the Tool

Available Actions

Email Automation Use Cases

Inbox Triage

Auto-Responder

Follow-Up Sequences

Example: Email Assistant Agent

Agent Setup

Agent Instructions

Sample Conversation

Gmail Search Syntax

Combining with Other Tools

Security Considerations

Troubleshooting

Next Steps