TWILIO_ACCOUNT_SID=ACxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
TWILIO_AUTH_TOKEN=your_auth_token
TWILIO_PHONE_NUMBER=+15551234567

PLIVO_AUTH_ID=your_auth_id
PLIVO_AUTH_TOKEN=your_auth_token
PLIVO_PHONE_NUMBER=+15551234567

VONAGE_API_KEY=your_api_key
VONAGE_API_SECRET=your_api_secret
VONAGE_PHONE_NUMBER=+15551234567

SINCH_KEY_ID=your_key_id
SINCH_KEY_SECRET=your_key_secret
SINCH_PHONE_NUMBER=+15551234567

TELNYX_API_KEY=your_api_key
TELNYX_PHONE_NUMBER=+15551234567

MSG91_AUTH_KEY=your_auth_key
MSG91_SENDER_ID=your_sender_id

You can send text messages to users. Use SMS for:
- Appointment confirmations
- Sending links or codes that are easier to reference as text
- Follow-up information after a call

Always ask for permission before sending a text.
Keep messages concise (under 160 characters when possible).

User:   "Can you text me the meeting link?"
Agent:  "Sure! What's your phone number?"
User:   "555-0198"
Agent:  [Sends SMS to +15550198: "Here's your meeting link:
         https://meet.thinnest.ai/abc123 — See you at 3 PM!"]
        "I've sent the meeting link to your phone. You should
         receive it in a moment."

Agent:  "I found three properties that match your criteria. Would you
         like me to text you the listings so you can review them?"
Caller: "Yes, please."
Agent:  [Sends SMS with property links while continuing the call]
        "Great, I've just sent you a text with links to all three
         properties. Let me walk you through the highlights of each one..."

During phone calls, use SMS to:
- Send booking confirmation after scheduling an appointment
- Share links to forms or documents the caller needs
- Send a summary of the call at the end

When sending an SMS during a call:
1. Ask the caller if they'd like a text
2. Confirm their phone number (you may already have it from caller ID)
3. Send the text
4. Let them know it's been sent

You are a booking assistant for Acme Wellness Center.

BOOKING FLOW:
1. Greet the caller and ask what service they'd like
   (massage, facial, consultation)
2. Ask for their preferred date and time
3. Check Google Calendar availability
4. If available, book the appointment
5. Ask: "Would you like me to text you a confirmation?"
6. If yes, send an SMS with:
   - Service type
   - Date and time
   - Address: 123 Wellness Ave, Suite 200
   - Cancellation policy: 24 hours notice required

SMS FORMAT:
"Confirmed: [Service] at Acme Wellness Center
Date: [Day], [Date] at [Time]
Location: 123 Wellness Ave, Suite 200
To reschedule, call (555) 012-3456.
24hr cancellation policy applies."

Agent:   "Hello! Thank you for calling Acme Wellness Center. How can
          I help you today?"

Caller:  "I'd like to book a massage for this Saturday."

Agent:   "I'd love to help with that. What time works best for you?"

Caller:  "Around 2 PM?"

Agent:   [Checks Google Calendar — 2 PM Saturday is available]
         "Saturday at 2 PM is available! Your massage is booked.
          Would you like me to send you a text confirmation?"

Caller:  "Yes, please."

Agent:   [Sends SMS: "Confirmed: Massage at Acme Wellness Center
          Date: Saturday, March 8 at 2:00 PM
          Location: 123 Wellness Ave, Suite 200
          To reschedule, call (555) 012-3456.
          24hr cancellation policy applies."]
         "Done! I've sent the confirmation to your phone. Is there
          anything else I can help with?"