New
- Run your workspace from Claude Code, Cursor or VS Code. ThinnestAI is now an MCP server: an AI assistant can work with your agents, actions, contacts, calls and analytics. Anything that would reach a customer waits for your approval, and a test chat contacts nobody. There is a new MCP tab in these docs. MCP overview and Connect
- Choose what each API key can do. Full access, Build or Read-only, and the same level applies to the MCP server. Authentication
- Run the inbox and campaigns from the API or an assistant. Resolve, hand back, take over and assign conversations, pause or cancel a campaign, see WhatsApp cost by category, send a test webhook and read its delivery history. MCP tools
- See what an assistant did. A list of the latest changes an AI assistant made in your workspace, with reads and test chats left out. MCP tools
- Import Telnyx numbers. Bring a number you already own on Telnyx, and your agent can answer it, detect voicemail and transfer calls. Numbers from Telnyx
- Finish setting up WhatsApp. A checklist on Connect WhatsApp shows what is left, and the payment step turns red if Meta blocks the account. Finish setting up
- WhatsApp carousels are easier to get approved. End the message with STOP, put buttons on the cards, and keep each card to 160 characters. The form checks all of it as you type. Carousels
- A transfer on a line you brought no longer costs you our per-minute charge. Phone numbers
- Erasing a contact also deletes recordings of their calls on numbers you brought. Data and erasure
New
- One agent can call out from numbers with different phone companies. Each call dials, hangs up and transfers through its own number’s provider. Spare numbers for calling out
- Test calls from the Playground can ring any country, and the card is laid out as Call from and Call to. Voice
- A call where nobody speaks for five minutes is ended, instead of holding the line open. An agent with no “end after” set now hangs up when its last “are you still there?” goes unanswered. Ending the call
- Connecting your own WhatsApp account tells you that Meta bills your card, not the balance here, before the first send. Add a payment method in Meta
New
- Import Twilio numbers. Connect your Twilio account and we set the number up there for you. Importing replaces what the number was set to before, so a number that already runs a menu or a forwarding rule loses it, and the page tells you before you do it. Using a number you already own
- Inbound and outbound are chosen separately for each number. They can be different agents, and either can be empty. An agent that only calls out needs no number of its own. Inbound and outbound are separate
- Export who a broadcast reached. Download every recipient’s status as a CSV. Broadcasts
- See who WhatsApp’s marketing limit applies to. Contacts and the Inbox show Marketing paused until for anyone WhatsApp is holding marketing messages for. Not delivered
- Inbox search finds every conversation, not only the ones already loaded, and looks inside every message. Filters also look through all conversations. Finding a conversation
- Carousel link buttons send, and button labels can be up to 25 characters. Buttons
- Calls out from an imported number on another phone company now connect. Phone numbers
New
- A WhatsApp Dashboard with a date range and campaign-style tiles, and account cards on Connect WhatsApp. The WhatsApp Dashboard
- See your blue tick status. Connect WhatsApp shows whether each number is eligible, with Meta’s five checks. The blue tick
- Set up Marketing Messages, two-step verification and display-name changes from the platform. Marketing Messages API
- Filter Contacts by what became of their last message, and export the filtered list to CSV. Contacts
- The daily limit is explained. WhatsApp’s limit counts different people you start conversations with in a rolling 24 hours, across the whole business. The Calls window states the real figure. Quality and limits
- “Connect Your CRM” is now “Connect External Agent/CRM”, so the name says what it does. External agents
New
- Customers can call you from WhatsApp and your agent answers. One switch on Connect WhatsApp controls it. WhatsApp calling
- Save and submit a one-time-code template in one step, and open a window with the code to paste into your website in cURL, Node.js, Python or PHP. One-time codes
- Your agent’s replies inside the 24-hour window are charged from October 1, and so are utility templates sent while a window is open, at the utility rate for the country. Messages your customers send you stay free. In-window messages
- A message that was not delivered says why, in WhatsApp’s words first and ours second. When a message isn’t delivered
- Marketing broadcasts go through Meta’s marketing API, at the same price, with nothing to switch on. Broadcasts
- The email test goes to every address and says “accepted” rather than “delivered”, because that is all we can know. Notifications