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Something happens — your agent answers a call, a template is rejected, Meta restricts your number — and you find out by opening the console. These settings change that: choose what you hear about, and have it reach an inbox your team actually reads. Find them under Settings → Notifications. Anyone in the workspace can see them; only owners and admins can change them.

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Platform notifications

The bell and the feed in the console. Every category is on until you mute it. Muting hides a category from the feed and the bell. Nothing is deleted — unmuting brings its history back. Anything critical is shown regardless: a muted category cannot hide the news that Meta has banned your account.

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Calls

An answered call and a missed call are different things, so they look different: an answered call is a record, and a call nobody picked up is a customer who wanted something. Both inbound and outbound calls are covered.
Calls placed by a calling campaign are not announced one by one. A four-hundred-person campaign would otherwise be four hundred notifications, and four hundred emails if you had asked for them. The campaign reports its own result when it finishes — see Voice campaigns.

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Receive notifications to email

Notifications can also arrive by email, from your own Resend account, at whatever addresses you choose. That means a shared inbox — support@ or ops@ — rather than the personal addresses people sign in with.

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Connecting Resend

Open the Receive notifications to email tab and fill in:
  • Resend API key — from your Resend dashboard, under API Keys. It is stored encrypted and is never shown again.
  • Send from — an address on a domain you have verified inside Resend. Resend will refuse anything else.
  • Sender name — optional; what the recipient sees in their inbox.
  • Send notifications to — one address per line, up to ten. These do not have to belong to people who log in here.
When you press Connect and send a test, we send a real message to the first address. Nothing is saved unless it arrives. A key that looks right but belongs to an unverified domain fails here, while you are looking at the screen, rather than weeks later as silence.

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Choosing what is emailed

Once an account is connected, each category above gets a choice: To be told about every call, set Calls to Every one.
Nothing is emailed until you ask. A workspace that has never opened this page receives no notification email. That is stricter than before — urgent Meta alerts used to arrive uninvited — so if you rely on those, set WhatsApp to Only urgent.

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If you would rather not connect Resend

You do not have to. With nothing connected, anything you switch on still reaches your owners and admins, sent by us. Connecting your own account only changes who it comes from and where it goes.

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If your account stops working

If Resend starts refusing — a revoked key, a lapsed domain — the connection shows the recent failures and the reason on the settings page. Notifications keep arriving in the console. An account that has never had a successful test is never used, and mail goes out through ours instead of being lost. Disconnect removes the stored key entirely. Your choices about what to hear about are kept.