New
- Show your products in the WhatsApp chat. The agent can send a product from your own catalogue, a few of them, or none. You link the catalogue in Meta’s Commerce Manager first. Products
- Be told by email, from your own Resend account, about what you choose. Notifications
- A Pro plan. It sits between pay-as-you-go and Scale, with a monthly usage credit that expires, Studio voices and cloned voices. Voice
- Saved replies are added and edited from the inbox, and the composer’s format, emoji and link buttons work. Saved replies
New
- A third voice tier, Studio. Your own cloned voices plus a large library of more, with one voice free to preview on every plan. Studio also works through the API. Voice
- Voice Clone has its own page. Record a sample, with consent, and your agent speaks in it. Voice clone
- Add a contact by hand. Contacts
- Your business name and the blue badge are explained as the two separate approvals they are. Your name, and the badge
New
- Send a template from a conversation whose window has closed. A Send a template button replaces the reply box, and you fill in every blank yourself, so nobody is greeted with a template’s example values. Whether you can reply freely
New
- The 24-hour window is shown above the reply box. A line counts down what is left, turns amber in the last hour, and is replaced by a note when the window runs out. A customer who has never written has no window, and the thread says so. Whether you can reply freely
- A person you imported is one contact when they message, not two. Contacts
New
- Record consent for people already in Contacts with a bulk button, as well as at import, in the conversation and through the API. Consent
- A message that was not delivered says so, with WhatsApp’s own reason, and is not charged for. When a message isn’t delivered
- Edit your WhatsApp business profile on Connect WhatsApp: picture, tagline, description, address and category. Connecting
New
- Leads and Contacts are two pages, split by who did the reaching. Contacts
- A number tells you when Meta has stopped it, and why. Most often it is a failed payment method on the Meta account. When WhatsApp stops the number sending
- The fee is named: a 10% ThinnestAI platform fee on every message sent on your own WhatsApp account, shown beside Meta’s own charge. What gets charged
- A voice campaign on a low balance stops redialling first, and the last of your balance goes to people it has never tried. When your balance runs low