Caller: "I need to file a claim for a car accident."
-> Identity verification (name + DOB)
-> Agent collects: date, location, description, parties involved
-> Agent reviews coverage and deductible
-> Visual IVR: sends secure link for photo/document upload
-> Voice approval: "I'm ready to submit your claim for [description]. Do you approve?"
-> Caller: "Yes."
-> Claim number assigned, follow-up email sent

{
  "voiceApprovalEnabled": true,
  "voiceApprovalMode": "blocking",
  "visualIvrEnabled": true,
  "visualIvrBaseUrl": "https://claims.example.com/upload",
  "visualIvrAutoSms": true,
  "complianceConsentEnabled": true,
  "complianceConsentMessage": "This call is being recorded for regulatory compliance.",
  "callerAuthEnabled": true,
  "callerAuthType": "dob",
  "callerAuthMaxAttempts": 3,
  "pronunciationDictEnabled": true,
  "pronunciationDictionary": {
    "deductible": "dee-duck-tih-bul",
    "subrogation": "sub-ro-gay-shun"
  }
}

curl -X POST https://api.thinnest.ai/v1/agents \
  -H "Authorization: Bearer $THINNESTAI_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "name": "Insurance Claims Agent",
    "model": "gpt-4o",
    "instructions": "You are an insurance claims intake agent. Verify identity, collect incident details, review coverage, send document upload links via visual IVR, and get verbal approval before submitting claims.",
    "voiceEnabled": true,
    "transcriber": { "provider": "deepgram", "model": "nova-2-conversationalai" },
    "voice": { "provider": "deepgram", "voiceId": "aura-2-thalia-en" },
    "voiceApprovalEnabled": true,
    "voiceApprovalMode": "blocking",
    "visualIvrEnabled": true,
    "visualIvrBaseUrl": "https://claims.example.com/upload",
    "visualIvrAutoSms": true,
    "complianceConsentEnabled": true,
    "callerAuthEnabled": true,
    "callerAuthType": "dob",
    "holdEnabled": true,
    "sentimentEscalationEnabled": true,
    "dynamicPaceEnabled": true,
    "pronunciationDictEnabled": true,
    "recordingEnabled": true
  }'