Templates
Campaign Outreach Coordinator
Multi-channel campaign agent for event invitations, re-engagement, and surveys with DNC compliance, batch dialing, conversion tracking, and post-call surveys.
Campaign Outreach Coordinator
A multi-channel campaign agent for event invitations, customer re-engagement, and phone surveys. Combines DNC compliance with batch dialing, conversion tracking for RSVPs, post-call surveys for feedback, and voicemail drop for unanswered calls.
Voice Features Used
| Feature | Purpose |
|---|---|
| Do-Not-Call List | DNC compliance before every call |
| Conversion Tracking | Track RSVPs and conversions |
| Analytics & Monitoring | Batch outbound, predictive dialer |
| Post-Call Survey | Collect feedback ratings |
| Voicemail Drop | Leave messages on unanswered calls |
| SMS Mid-Call | Send event details via text |
| Call Experience | Greeting A/B testing, business hours |
How It Works
-> DNC check passes
-> Batch dialer places the call
-> A/B greeting: randomly selected opener
Contact: "What event is this?"
-> Agent presents event details
-> Contact: "Sounds great, count me in!"
-> track_conversion with event "rsvp_confirmed"
-> SMS sent with event details link
-> Survey: "On a scale of 1-5, how interested are you in future events?"
-> Contact: "4"
-> record_survey_response loggedExample — Create Agent
curl -X POST https://api.thinnest.ai/v1/agents \
-H "Authorization: Bearer $THINNESTAI_API_KEY" \
-H "Content-Type: application/json" \
-d '{
"name": "Campaign Outreach Coordinator",
"model": "gpt-4o",
"instructions": "You are a campaign outreach agent. Present the event or offer concisely. If interested, send details via SMS and track conversion. Always ask the survey question before ending.",
"voiceEnabled": true,
"transcriber": { "provider": "deepgram", "model": "nova-2-conversationalai" },
"voice": { "provider": "deepgram", "voiceId": "aura-2-thalia-en" },
"dncListEnabled": true,
"dncCheckMode": "before_call",
"batchOutboundEnabled": true,
"batchRetryAttempts": 2,
"predictiveDialerEnabled": true,
"dialerMode": "progressive",
"analyticsEnabled": true,
"analyticsTrackConversions": true,
"analyticsConversionEvent": "rsvp_confirmed",
"postCallSurveyEnabled": true,
"surveyQuestion": "On a scale of 1 to 5, how interested are you in attending future events?",
"surveyType": "rating",
"voicemailDropEnabled": true,
"smsMidCallEnabled": true,
"greetingVariantsEnabled": true,
"recordingEnabled": true
}'