Premium Concierge Service
A luxury hotel concierge voice agent that delivers personalized, multilingual guest experiences. Uses voiceprint biometrics to recognize returning VIP guests, emotion-aware TTS to adapt tone based on caller mood, real-time translation for international travelers, conversational memory to remember preferences across stays, and a pronunciation dictionary for proper names and locations.Voice Features Used
| Feature | Purpose |
|---|---|
| Voice Biometrics | Recognize returning VIP guests by voiceprint |
| Emotion-Aware TTS | Adapt tone and warmth based on caller mood |
| Real-Time Translation | Support international guests in their language |
| Conversational Memory | Remember guest preferences across calls |
| Pronunciation Dictionary | Correctly pronounce guest names and locations |
| Holiday Calendar | Adjust availability for holidays and special events |
| Post-Call Follow-Up | Email confirmation of reservations and requests |
| Call Recording | Record calls for quality assurance |
How It Works
Caller: "Hello, I'd like to book a spa appointment."
-> Voiceprint match: recognized as returning guest
Agent: "Welcome back, Mrs. Nakamura! I see you enjoyed the hot stone massage last visit. Shall I book the same?"
-> Emotion detection: caller sounds stressed
-> Agent adjusts tone to calm and reassuring
Caller: (speaks in Japanese)
-> Real-time translation activates
Agent: (responds in Japanese) "Of course, I've booked your massage for 3 PM tomorrow. I'll also reserve your favorite table at the rooftop restaurant."
-> Post-call email with confirmation details
Configuration
{
"voiceBiometricsEnabled": true,
"voiceBiometricsProvider": "internal",
"voiceBiometricsEnrollPhrase": "My name is my key",
"voiceBiometricsConfidenceThreshold": 0.75,
"emotionEnabled": true,
"emotionModel": "prosody-v1",
"emotionResponseMapping": {
"stressed": "calm_reassuring",
"happy": "warm_enthusiastic",
"neutral": "professional_friendly"
},
"multilingualEnabled": true,
"multilingualLanguages": ["en", "ja", "fr", "es", "zh", "ar"],
"multilingualAutoDetect": true,
"conversationalMemoryEnabled": true,
"memoryMaxPreviousCalls": 20,
"pronunciationDictEnabled": true,
"pronunciationDictionary": {
"Nakamura": "nah-kah-moo-rah",
"concierge": "kon-see-airzh"
},
"holidayCalendarEnabled": true,
"holidayCalendarRegion": "US",
"backchannelingEnabled": true,
"silenceFillersEnabled": true
}
Example — Create Agent
curl -X POST https://api.thinnest.ai/v1/agents \
-H "Authorization: Bearer $THINNESTAI_API_KEY" \
-H "Content-Type: application/json" \
-d '{
"name": "Premium Concierge Service",
"model": "gpt-4o",
"instructions": "You are a luxury hotel concierge. Recognize returning guests, remember their preferences, and deliver personalized service. Adapt your tone to the callers mood. Support multiple languages seamlessly.",
"voiceEnabled": true,
"transcriber": { "provider": "deepgram", "model": "nova-2-conversationalai" },
"voice": { "provider": "deepgram", "voiceId": "aura-2-thalia-en" },
"voiceBiometricsEnabled": true,
"voiceBiometricsProvider": "internal",
"voiceBiometricsConfidenceThreshold": 0.75,
"emotionEnabled": true,
"multilingualEnabled": true,
"multilingualAutoDetect": true,
"conversationalMemoryEnabled": true,
"memoryMaxPreviousCalls": 20,
"pronunciationDictEnabled": true,
"holidayCalendarEnabled": true,
"backchannelingEnabled": true,
"silenceFillersEnabled": true,
"postCallFollowUpEnabled": true,
"postCallFollowUpType": "email",
"recordingEnabled": true
}'