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Premium Concierge Service

A luxury hotel concierge voice agent that delivers personalized, multilingual guest experiences. Uses voiceprint biometrics to recognize returning VIP guests, emotion-aware TTS to adapt tone based on caller mood, real-time translation for international travelers, conversational memory to remember preferences across stays, and a pronunciation dictionary for proper names and locations.

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Voice Features Used

FeaturePurpose
Voice BiometricsRecognize returning VIP guests by voiceprint
Emotion-Aware TTSAdapt tone and warmth based on caller mood
Real-Time TranslationSupport international guests in their language
Conversational MemoryRemember guest preferences across calls
Pronunciation DictionaryCorrectly pronounce guest names and locations
Holiday CalendarAdjust availability for holidays and special events
Post-Call Follow-UpEmail confirmation of reservations and requests
Call RecordingRecord calls for quality assurance

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How It Works

Caller: "Hello, I'd like to book a spa appointment."
-> Voiceprint match: recognized as returning guest
Agent: "Welcome back, Mrs. Nakamura! I see you enjoyed the hot stone massage last visit. Shall I book the same?"
-> Emotion detection: caller sounds stressed
-> Agent adjusts tone to calm and reassuring
Caller: (speaks in Japanese)
-> Real-time translation activates
Agent: (responds in Japanese) "Of course, I've booked your massage for 3 PM tomorrow. I'll also reserve your favorite table at the rooftop restaurant."
-> Post-call email with confirmation details

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Configuration

{
  "voiceBiometricsEnabled": true,
  "voiceBiometricsProvider": "internal",
  "voiceBiometricsEnrollPhrase": "My name is my key",
  "voiceBiometricsConfidenceThreshold": 0.75,
  "emotionEnabled": true,
  "emotionModel": "prosody-v1",
  "emotionResponseMapping": {
    "stressed": "calm_reassuring",
    "happy": "warm_enthusiastic",
    "neutral": "professional_friendly"
  },
  "multilingualEnabled": true,
  "multilingualLanguages": ["en", "ja", "fr", "es", "zh", "ar"],
  "multilingualAutoDetect": true,
  "conversationalMemoryEnabled": true,
  "memoryMaxPreviousCalls": 20,
  "pronunciationDictEnabled": true,
  "pronunciationDictionary": {
    "Nakamura": "nah-kah-moo-rah",
    "concierge": "kon-see-airzh"
  },
  "holidayCalendarEnabled": true,
  "holidayCalendarRegion": "US",
  "backchannelingEnabled": true,
  "silenceFillersEnabled": true
}

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Example — Create Agent

curl -X POST https://api.thinnest.ai/v1/agents \
  -H "Authorization: Bearer $THINNESTAI_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "name": "Premium Concierge Service",
    "model": "gpt-4o",
    "instructions": "You are a luxury hotel concierge. Recognize returning guests, remember their preferences, and deliver personalized service. Adapt your tone to the callers mood. Support multiple languages seamlessly.",
    "voiceEnabled": true,
    "transcriber": { "provider": "deepgram", "model": "nova-2-conversationalai" },
    "voice": { "provider": "deepgram", "voiceId": "aura-2-thalia-en" },
    "voiceBiometricsEnabled": true,
    "voiceBiometricsProvider": "internal",
    "voiceBiometricsConfidenceThreshold": 0.75,
    "emotionEnabled": true,
    "multilingualEnabled": true,
    "multilingualAutoDetect": true,
    "conversationalMemoryEnabled": true,
    "memoryMaxPreviousCalls": 20,
    "pronunciationDictEnabled": true,
    "holidayCalendarEnabled": true,
    "backchannelingEnabled": true,
    "silenceFillersEnabled": true,
    "postCallFollowUpEnabled": true,
    "postCallFollowUpType": "email",
    "recordingEnabled": true
  }'