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Restaurant Reservation Agent

A restaurant booking voice agent with a distinctive brand voice. Uses voice cloning to match the restaurant’s personality, multilingual support for diverse diners, holiday calendar awareness for special menus and closures, emotion-aware TTS for warm hospitality, and greeting A/B testing to optimize caller engagement.

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Voice Features Used

FeaturePurpose
Voice CloningCustom brand voice matching the restaurant’s personality
Real-Time TranslationServe international diners in their language
Holiday CalendarAware of holidays, special menus, and closures
Emotion-Aware TTSWarm, hospitable tone adaptation
Greeting VariantsA/B test different openers for engagement
Conversational MemoryRemember regular diners’ preferences
Appointment BookingSchedule reservations with table assignment
SMS Mid-CallSend reservation confirmations via text
Post-Call Follow-UpEmail confirmation with menu preview

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How It Works

Caller: "Hi, I'd like to make a reservation for Saturday."
-> Memory check: recognized as regular diner
-> A/B greeting selected
Agent: "Buonasera, Marco! Welcome back to Trattoria Bella. Your usual corner table?"
Caller: "Yes, but we'll be six this time."
Agent: "Perfect — Saturday at 7:30 PM for six. It's also our Truffle Festival weekend, so Chef has a special tasting menu. Shall I reserve that?"
Caller: "Absolutely!"
-> book_appointment for Saturday 7:30 PM, party of 6
-> SMS confirmation sent with reservation details
-> Follow-up email with tasting menu preview

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Configuration

{
  "voiceCloningEnabled": true,
  "voiceCloningProvider": "elevenlabs",
  "voiceCloningVoiceId": "custom_trattoria_host",
  "emotionEnabled": true,
  "multilingualEnabled": true,
  "multilingualLanguages": ["en", "it", "es", "fr"],
  "multilingualAutoDetect": true,
  "greetingVariantsEnabled": true,
  "greetingVariants": [
    "Buonasera! Welcome to Trattoria Bella. How may I help you?",
    "Good evening! Thank you for calling Trattoria Bella. Table for tonight?",
    "Welcome to Trattoria Bella! Ready to book your next unforgettable meal?"
  ],
  "conversationalMemoryEnabled": true,
  "memoryMaxPreviousCalls": 15,
  "holidayCalendarEnabled": true,
  "holidayCalendarRegion": "US",
  "appointmentBookingEnabled": true,
  "appointmentDuration": 90,
  "appointmentConfirmationSms": true
}

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Example — Create Agent

curl -X POST https://api.thinnest.ai/v1/agents \
  -H "Authorization: Bearer $THINNESTAI_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "name": "Restaurant Reservation Agent",
    "model": "gpt-4o",
    "instructions": "You are the voice of Trattoria Bella restaurant. Greet callers warmly, remember regular diners, suggest specials, and book reservations. Be hospitable and knowledgeable about the menu.",
    "voiceEnabled": true,
    "transcriber": { "provider": "deepgram", "model": "nova-2-conversationalai" },
    "voice": { "provider": "elevenlabs", "voiceId": "custom_trattoria_host" },
    "voiceCloningEnabled": true,
    "emotionEnabled": true,
    "multilingualEnabled": true,
    "multilingualAutoDetect": true,
    "greetingVariantsEnabled": true,
    "greetingVariants": [
      "Buonasera! Welcome to Trattoria Bella. How may I help you?",
      "Good evening! Thank you for calling Trattoria Bella."
    ],
    "conversationalMemoryEnabled": true,
    "memoryMaxPreviousCalls": 15,
    "holidayCalendarEnabled": true,
    "appointmentBookingEnabled": true,
    "appointmentDuration": 90,
    "appointmentConfirmationSms": true,
    "smsMidCallEnabled": true,
    "postCallFollowUpEnabled": true,
    "postCallFollowUpType": "email",
    "recordingEnabled": true
  }'