Restaurant Reservation Agent
A restaurant booking voice agent with a distinctive brand voice. Uses voice cloning to match the restaurant’s personality, multilingual support for diverse diners, holiday calendar awareness for special menus and closures, emotion-aware TTS for warm hospitality, and greeting A/B testing to optimize caller engagement.Voice Features Used
| Feature | Purpose |
|---|---|
| Voice Cloning | Custom brand voice matching the restaurant’s personality |
| Real-Time Translation | Serve international diners in their language |
| Holiday Calendar | Aware of holidays, special menus, and closures |
| Emotion-Aware TTS | Warm, hospitable tone adaptation |
| Greeting Variants | A/B test different openers for engagement |
| Conversational Memory | Remember regular diners’ preferences |
| Appointment Booking | Schedule reservations with table assignment |
| SMS Mid-Call | Send reservation confirmations via text |
| Post-Call Follow-Up | Email confirmation with menu preview |
How It Works
Caller: "Hi, I'd like to make a reservation for Saturday."
-> Memory check: recognized as regular diner
-> A/B greeting selected
Agent: "Buonasera, Marco! Welcome back to Trattoria Bella. Your usual corner table?"
Caller: "Yes, but we'll be six this time."
Agent: "Perfect — Saturday at 7:30 PM for six. It's also our Truffle Festival weekend, so Chef has a special tasting menu. Shall I reserve that?"
Caller: "Absolutely!"
-> book_appointment for Saturday 7:30 PM, party of 6
-> SMS confirmation sent with reservation details
-> Follow-up email with tasting menu preview
Configuration
{
"voiceCloningEnabled": true,
"voiceCloningProvider": "elevenlabs",
"voiceCloningVoiceId": "custom_trattoria_host",
"emotionEnabled": true,
"multilingualEnabled": true,
"multilingualLanguages": ["en", "it", "es", "fr"],
"multilingualAutoDetect": true,
"greetingVariantsEnabled": true,
"greetingVariants": [
"Buonasera! Welcome to Trattoria Bella. How may I help you?",
"Good evening! Thank you for calling Trattoria Bella. Table for tonight?",
"Welcome to Trattoria Bella! Ready to book your next unforgettable meal?"
],
"conversationalMemoryEnabled": true,
"memoryMaxPreviousCalls": 15,
"holidayCalendarEnabled": true,
"holidayCalendarRegion": "US",
"appointmentBookingEnabled": true,
"appointmentDuration": 90,
"appointmentConfirmationSms": true
}
Example — Create Agent
curl -X POST https://api.thinnest.ai/v1/agents \
-H "Authorization: Bearer $THINNESTAI_API_KEY" \
-H "Content-Type: application/json" \
-d '{
"name": "Restaurant Reservation Agent",
"model": "gpt-4o",
"instructions": "You are the voice of Trattoria Bella restaurant. Greet callers warmly, remember regular diners, suggest specials, and book reservations. Be hospitable and knowledgeable about the menu.",
"voiceEnabled": true,
"transcriber": { "provider": "deepgram", "model": "nova-2-conversationalai" },
"voice": { "provider": "elevenlabs", "voiceId": "custom_trattoria_host" },
"voiceCloningEnabled": true,
"emotionEnabled": true,
"multilingualEnabled": true,
"multilingualAutoDetect": true,
"greetingVariantsEnabled": true,
"greetingVariants": [
"Buonasera! Welcome to Trattoria Bella. How may I help you?",
"Good evening! Thank you for calling Trattoria Bella."
],
"conversationalMemoryEnabled": true,
"memoryMaxPreviousCalls": 15,
"holidayCalendarEnabled": true,
"appointmentBookingEnabled": true,
"appointmentDuration": 90,
"appointmentConfirmationSms": true,
"smsMidCallEnabled": true,
"postCallFollowUpEnabled": true,
"postCallFollowUpType": "email",
"recordingEnabled": true
}'