Caller: "Can you send me the link to reset my password?"
Agent: "Absolutely, I'm sending it to your phone now."
→ SMS sent: "Reset your password here: https://acme.com/reset?token=abc123"
Agent: "Done! You should receive it in a moment. Is there anything else?"

curl -X PATCH https://api.thinnest.ai/agents/agent_abc123 \
  -H "Authorization: Bearer $THINNESTAI_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "voice_tools": {
      "sms_mid_call": {
        "enabled": true,
        "provider": "twilio",
        "from_number": "+14155550000",
        "templates": {
          "booking_confirmation": "Your appointment is confirmed for {date} at {time}. Details: {link}",
          "password_reset": "Reset your password: {link}"
        }
      }
    }
  }'

When a caller needs a link, confirmation code, or any detailed information,
send it via SMS during the call. Always confirm with the caller that you're
sending the text message, and verify they received it before ending the call.

Use the booking_confirmation template when confirming appointments.
Use the password_reset template when the caller needs to reset their password.

curl -X PATCH https://api.thinnest.ai/agents/agent_abc123 \
  -H "Authorization: Bearer $THINNESTAI_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "voice_tools": {
      "sms_mid_call": {
        "enabled": true,
        "provider": "custom",
        "custom_api_url": "https://api.your-sms-provider.com/v1/sms/send",
        "custom_api_headers": {
          "Authorization": "Bearer YOUR_SMS_API_KEY"
        }
      }
    }
  }'

{
  "to": "+14155551234",
  "message": "Your appointment is confirmed for March 10 at 2:00 PM."
}