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Voice Biometrics

The Voice Biometrics tool verifies caller identity using voiceprint analysis. The agent asks the caller to speak a specific phrase, then compares it against stored voiceprint data. Supports both internal phrase matching and external providers (Pindrop, Nuance).

How It Works

Configuration

External Provider Settings

For external providers (Pindrop, Nuance, etc.):

LLM Tool

Tool name: verify_voice_identity

Providers

Failure Actions

Example — Create Agent with Voice Biometrics