Call Recording
The Call Recording tool records voice calls for quality assurance, compliance, training, and dispute resolution. Recordings are stored securely and accessible via the dashboard or API.Configuration
Via the Dashboard
- Open your agent and scroll to Voice Settings.
- Enable Call Recording.
- Configure:
Via the API
Accessing Recordings
Via the Dashboard
Navigate to Call Logs, select a call, and click the play button to listen to the recording. You can also download the audio file.Via the API
Consent and Compliance
Many jurisdictions require consent before recording a call. thinnestAI provides built-in consent management:- One-party consent: Only one party (your agent) needs to consent. The consent prompt is optional but recommended.
- Two-party consent: All parties must consent. Enable the consent prompt and configure it to ask for explicit agreement.

