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Post-Call Survey

The Post-Call Survey tool prompts the caller with a survey question before ending the call. Responses are saved to the session for analytics. Supports rating scales, yes/no, and open-ended formats.

How It Works

Configuration

Survey Types

LLM Tool

Tool name: record_survey_response

Saved Data

Survey responses are saved to the voice_sessions table:

Example — Create Agent with Post-Call Survey