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Voicemail Drop

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How It Works

1. Your agent makes an outbound call.
2. The call goes to voicemail (answering machine detected).
3. The agent waits for the beep.
4. The agent plays your configured voicemail message.
5. The call ends automatically.

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Configuration

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Via the Dashboard

1. Open your agent and scroll to Voice Settings.
2. Enable Voicemail Drop.
3. Configure:

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Via the API

curl -X PATCH https://api.thinnest.ai/agents/agent_abc123 \
  -H "Authorization: Bearer $THINNESTAI_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "voice_tools": {
      "voicemail_drop": {
        "enabled": true,
        "message_type": "text",
        "message": "Hi, this is a call from Acme Corp regarding your recent inquiry. Please call us back at 1-800-555-0123 at your earliest convenience. Thank you!",
        "retry_on_voicemail": true,
        "max_retries": 2
      }
    }
  }'

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Voicemail Detection

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Best Practices

• Keep voicemail messages under 30 seconds.
• Include a callback number and reason for the call.
• For campaigns, personalize the message with the contact’s name.
• Use the retry option for important calls before falling back to voicemail.