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Conference Calling

The Conference Calling tool lets your voice agent add a third party to the current call, creating a 3-way conversation. This is useful for bringing in a supervisor, specialist, or subject matter expert without transferring the caller away.

How It Works

Configuration

LLM Tool

Tool name: start_conference Add a third party to the current call.
The conference is initiated via LiveKit SIP participant addition — the third party’s phone rings and they join the existing room.

Example — Create Agent with Conference Calling