What the agent answers from, and what it will refuse to guess at.
The agent answers from material you give it. When a search finds nothing, it
says it does not know rather than inventing an answer — that behaviour is the
point, and it is what makes the answers worth trusting.
Paste a URL. Good for a returns policy or a pricing page you want indexed on
its own.
A whole site crawl
Paste your homepage and choose a depth of 1 to 3 levels. You see the list of
pages found and pick which ones to index before anything is ingested —
a crawl is a proposal, not a commitment.
A sitemap
Reaches pages a crawl cannot: unlinked pages, pages only reachable from
search, anything not in your navigation. If a crawl missed something
important, this is usually why.
Pasted text
For the policies that live in someone’s head rather than on a page. Often
the highest-value thing you will add.
Files
.txt, .md, .csv and PDFs with a text layer.CSVs are chunked row by row, so a price never gets separated from its
product.
Scanned documents do not work. There is no OCR. A PDF that is really a
photograph of a page will ingest and contribute nothing, which is worse than
failing loudly — so check that you can select the text in your PDF before
uploading it.Also unsupported: images, video, and Word or Excel files. Export to PDF, CSV
or text first.
Fewer, better pages. Four hundred pages of navigation chrome make retrieval
worse, not better. Index the pages that answer questions.Write the answer down somewhere. If three customers a week ask something
your site never states, no amount of crawling will find it. Paste it in as text.Check the gaps report.Analytics lists the questions
the agent searched for and found nothing on. Each row is something worth adding
— it is the most directly useful page in the product.
You do not need a knowledge base per language. Keep your material in one
language; the agent translates as it answers, in whichever of the 37 supported
languages the customer is using.
