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You decide what your clients pay. They pay it to you, through your own Razorpay account. We charge you our prices for the same usage, from your balance, as it happens. The difference is yours, straight away — we never hold or pass on your clients’ money. Everything is set under White label → Prices.

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Connect your Razorpay

1

Get your keys

In Razorpay, open Account & Settings → API keys and generate a key. You get a key id (rzp_live_…) and a key secret.
2

Paste both halves

Under Get paid by your clients, paste them and press Connect. They are checked with Razorpay before they are saved, and the secret is never shown again.
There is no webhook to set up: every payment is confirmed with Razorpay directly, and one your client’s browser did not report back is picked up within minutes.
Use your live keys — test keys cannot take real payments and are refused. You can replace your keys at any time (after regenerating them, for instance). While any client pays you a monthly plan, you cannot disconnect Razorpay or connect a different account: their plans live in this one.
Without Razorpay you can still bill clients however you like and fund them by hand with Add credit — see Clients.

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Usage prices

A percent on top of our price, for each kind of usage: Leave a box empty to sell at our price. As you type, the page shows what your clients will pay against what you pay — for example Standard voice: ₹2.28 / min (you pay ₹1.90). Every price your clients see — on their Billing page, the voice picker, phone numbers, broadcast estimates, their usage and history — is yours.

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The top-up fee

When a client adds money, a fee is added at checkout: our fee for the client’s plan plus the extra percent you set. All of it goes to you, with the rest of the payment.

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Plans

Choose how your clients get a plan:
  • Included (the default) — every client is on Scale and pays no plan fee.
  • Clients pay for a plan — a client is on pay-as-you-go until it subscribes to Pro or Scale at your price: our monthly price plus the amount you set. The page shows how many clients will move to pay-as-you-go before you save.
Each month a client pays for its plan:
  • the client’s plan price comes back to it as usage credit for that month, spent at your prices;
  • we charge you our monthly price, and give it back to you as credit for that client’s usage that month — so you are not charged twice for the same usage.
A client can cancel from its Billing page; the plan keeps working until the end of the month it paid for. If you switch back to Included, your paying clients’ plans are cancelled at the end of the month already paid, and they move to Scale, included.

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What your clients see

Their Billing page shows their balance, an Add money button (once you have connected Razorpay), and — if they pay for plans — Pro and Scale at your prices. Checkout opens on your Razorpay account under your name.

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When your balance runs out

Your clients’ usage is charged to your balance. When your available balance reaches zero, your clients’ calls, campaigns and new phone numbers stop, and their Billing page says service is paused. You are warned when your balance runs low and again when it is empty. Add money to your own balance as usual and everything resumes.

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Good to know

  • Rupees only for client payments through your Razorpay.
  • Tax on your sale is yours — we add none to what your clients pay you. Set your prices with that in mind.
  • History — your own billing history lists each client’s usage and plan fees by client name, at our prices; each client’s history shows its charges at yours.

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Not available yet

  • Your own plans with your own feature limits — clients get Pro or Scale features.
  • Yearly plans for clients.
  • Client payments in dollars.
  • Automatic top-up for clients.