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Telegram is the one channel you can connect entirely by yourself, in about two minutes. There is no business verification, no template approval and no 24-hour window.

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Connect

1

Create a bot

Message @BotFather on Telegram and send /newbot. Choose a display name and a username ending in bot.BotFather replies with a token that looks like 123456789:AAF-xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.
2

Paste the token

On the agent’s Channels page, open Telegram and paste it.
That token controls the bot completely. Treat it like a password — anyone holding it can read and send everything your bot does. It is sealed on arrival and never shown again.
3

Say hello

Open your bot in Telegram and press Start. The agent answers with the same knowledge and instructions it uses everywhere else.

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What it can do

Text, buttons and images. Cards degrade to text with the buttons preserved. Long replies are split across messages rather than truncated — Telegram rejects a message over 4,096 characters outright, so splitting is the only behaviour that does not silently lose the end of an answer.

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Opting out

A customer who asks the agent to stop is recorded as withdrawn, exactly as on WhatsApp, and the agent stops replying to them.

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Two things it does not do

Telegram does not join a customer’s identity. There is no phone number unless the user volunteers a contact card, and matching on display name would merge two different people called Priya into one memory. Telegram threads are read once a customer has been linked by other means — they never do the linking.Broadcasts do not send on Telegram. A bot may message anyone who has pressed Start, so this is buildable; it is simply not built. Only WhatsApp carries a campaign today.

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Why start here

If you are evaluating the platform and do not yet have WhatsApp connected, Telegram gives you a real, external channel to test against in minutes — a proper end-to-end run rather than the Playground.

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Disconnecting

Disconnecting the bot stops it reaching you and frees the connection, so you can put a different bot on the same agent afterwards.
Your Telegram conversations and their messages stay. Disconnecting removes the connection, not the history — the transcripts remain in your inbox and in the record of what your customers were told.